Privacy Policy

Information you provide:

Account information: name, email address, and (if you verify a phone) phone number.

Listing information: vehicle details (make, model, year, mileage, VIN, condition, price), descriptions, photos, general location, and shipping preference.

Communications: messages you send to other users or to our support team, and reports you submit.

Payment information: when you purchase a paid listing option, payment is processed by our third-party processor (Stripe). We do not collect or store full payment card numbers; we receive limited transaction information (such as confirmation of payment and a reference ID).

Information collected automatically:

Technical and usage data: browser type, device type, IP address, pages visited, and actions taken, collected through cookies, similar technologies, and analytics and error-monitoring tools.

Information from third parties:

Our service providers (for example, payment, authentication, SMS, and email providers) may share limited information with us to operate and secure the Service.

We use information to:

create and manage accounts and listings;

review, publish, and moderate listings;

enable messaging between users;

process payments for paid listing options;

verify email and phone where offered;

respond to support requests;

detect, investigate, and prevent fraud, abuse, and security incidents;

operate, maintain, secure, and improve the Service; and

send service-related communications and, where permitted, notices about your listings or messages.

We do not sell your personal information. We share information only as follows:

Publicly, through your listing: information in an active, approved listing — vehicle details, price, general location, description, and photos — is visible to the public. Your contact details (email and phone) are not displayed publicly; buyers reach you through in-app messaging unless you choose to share more.

With service providers that help us operate the Service (hosting, database, authentication, file storage, payments, SMS, email, analytics, and error monitoring), under obligations to protect the information.

For legal and safety reasons: to comply with law, legal process, or valid governmental requests, and to investigate or address fraud, abuse, security, or safety.

In a business transfer: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Do not include sensitive personal information (such as financial account numbers, government identifiers, or documents containing personal identifiers) in listing descriptions, photos, or messages. Information you make public may be viewed, copied, and used by others, and may remain in cached or archived form.

Paid listing options are processed by Stripe. Your payment card information is provided directly to Stripe and is governed by Stripe's privacy policy. We do not receive or store your full card number.

We use cookies, local storage, and analytics and error-monitoring services to operate the Service, remember preferences, understand usage, and diagnose problems. You can control cookies through your browser settings; some features may not work without them.

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure. No website, server, or online service can guarantee absolute security, and you use the Service at your own risk.

We retain information for as long as reasonably necessary to provide the Service, maintain accounts and listings, provide support, prevent fraud and abuse, comply with legal obligations, and resolve disputes. We may retain certain information in backups or as required by law after an account is closed.

You may access or update your account information through your account, and you may request that we delete your account. Depending on where you live, you may have additional rights under applicable privacy laws — such as to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain processing. To make a request, contact us at support@getdirectowner.com. We will respond as required by applicable law. We do not sell personal information.

The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

The Service may link to or rely on third-party services (such as financing, vehicle-history, inspection, shipping, or payment providers). Their use of your information is governed by their own policies, not this one.

The Service is operated in the United States and intended for users in the United States. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with local law.

We may update this Policy as the Service develops or our practices change. We will post the updated Policy here with a revised "Last updated" date. Your continued use of the Service after changes take effect means you accept the updated Policy.

Questions about this Policy or your information: support@getdirectowner.com, or [BUSINESS MAILING ADDRESS].